Customer Success teams are now critical revenue drivers. This video series is designed for teams who are newer to owning a revenue number. We’ll get you up to speed on everything you need to know but haven't yet been taught. 

By enrolling in this course, you'll gain the essential skills and frameworks to:

  • Understand revenue metrics with clarity

  • Breakdown your target and build predictive forecasts 

  • Learn methods to close the ‘gap’ between your target and forecast

This course will help you master revenue retention as well as revenue generation, in detail. You’ll leave as a confident revenue professional, who can easily demonstrate value and drive growth for your customers.

The coaches

Tash Evans

VP Customer Growth, Hook
Natasha has spent the last 10+ years in Customer Success, starting as a CSM then leading teams and whole CS orgs, but always owning a revenue target. Natasha loves both the building of processes and frameworks in CS as well as building diverse teams and cultures, and has specialised in revenue and retention-focused Customer Success. Natasha is a big advocate for working parents, female leaders, and Customer Success as a function in SaaS.

Alex Farmer

CRO, Nezasa
Alex is a go-to-market executive with experience building both sales and post-sales teams to grow revenue and reduce churn at high-growth B2B SaaS scale-ups. Currently the Chief Revenue Officer at Nezasa, a travel e-commerce start-up, Alex is the Founder & CEO of Customer Success Excellence - the world’s first awards event dedicated to the Customer Success profession, which exited to Hook in 2025. Alex is recognised as a 2021 Top 25 Customer Success Influencer and a 2020 Top 100 Customer Success Strategist by SuccessHacker.

Ready to become a revenue master?

Start your journey