In this inspiring episode of the podcast, Tash sits down with Lorcan O'Shea, the winner of Rising Star of the Year at the Customer Growth Awards. Lorcan brings refreshing candor and wisdom as he shares his unique journey through the world of customer success, offering a front-row view into what makes a modern CSM thrive.

What You'll Hear:

  • Lorcan’s Career Journey: From early career roots to becoming a standout in the industry, Lorcan walks us through the pivotal moments that shaped his customer-first mindset.

  • Relationship-Driven Success: Discover how deep, trust-based relationships with customers form the backbone of his approach—and why emotional intelligence matters just as much as metrics.

  • Evolving Role of CSMs: Lorcan discusses the growing overlap between customer success and account management, and how he navigates this shift with clarity, transparency, and strategic insight.

  • Winning Habits: Learn the principles that guide Lorcan’s day-to-day: organization, trust-building, and a relentless focus on learning in a fast-changing landscape.

  • Awards Wisdom: For anyone eyeing an industry award nomination, Lorcan shares grounded, actionable advice to put your best foot forward—with authenticity.

Tune in to get inspired, reflect on your own career journey, and maybe even consider submitting that awards application.