"The mindset of inquisitiveness is key."

In this episode of the Customer Growth Podcast, host Natasha Evans speaks with James Russell, Leader of the Year at the Customer Growth Awards. James shares valuable insights on what it takes to lead in today’s customer success landscape and how the role of the CSM continues to evolve.

What you’ll take away from this conversation:

  • The essential skills future CSMs will need—from storytelling to truly understanding customer needs
  • How leadership, empathy, and continuous learning can set teams and customers up for long-term success
  • The power of community and collaboration in advancing the customer success profession

James brings practical advice and fresh perspective for anyone passionate about customer success and leadership.