In this episode, Tash chats with Pramila Siwa (Account Manager of the Year, EMEA) about what it really takes to juggle all the moving parts of being an Account Manager.

They talk time management, working closely with customer success, and how to stay sharp through constant learning. Pramila shares honest reflections, strategies that work, and how she keeps customers at the center of everything.

Key Takeaways

  • The role pulls you in lots of directions—prioritization is key

  • Good time management keeps you sane

  • Partnering with CS makes a big difference

  • Understand the customer’s goals, not just their tools

  • Plan ahead—it pays off later

  • High-touch vs low-touch needs different strategies

  • Always improve your discovery game

  • Context matters before you dive into questions

  • Credibility with clients builds real trust