In today’s evolving B2B SaaS landscape, Customer Success and Account Management teams are not just support arms—they are revenue owners, responsible for driving growth, retention, and long-term value. This course is designed for customer-facing professionals who want to confidently articulate, deliver, and prove value throughout the customer journey, shifting from reactive account management to a proactive, strategic mindset.

By enrolling in this course, you’ll learn how to:

  • Understand what value means to different stakeholders

  • Define what value means for each customer and clearly articulate it back to them

  • Deliver value through effective success planning and collaboration

  • Guide your customers to realise tangible value - and renew with confidence


You’ll leave this course with a clear, repeatable approach to driving and demonstrating value - equipped to influence renewals, unlock growth opportunities, and confidently lead value conversations across your accounts.


Coming soon!

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