Hook Technology / Customer Growth Website Privacy Notice Last updated 17th March 2025
About this notice Hook Technology Limited is committed to protecting and respecting your privacy. This notice describes how we collect, use and otherwise process personal information relating to you, or that you provide to us:
(i) when you engage with us as a customer or supplier;
(ii) when you visit or use: our website at hook.co or customergrowth.com (the “Website”); any of our software applications (“Apps”); and our social media pages.
Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this notice carefully to understand our practices regarding personal information.
By engaging with us via any of the means set out above, you acknowledge you have read and understood the practices described in this notice.
For the purposes of this notice, all references to the Website shall include a reference to the Apps, and references to “Hook”, “we”, “us” or “our” are to Hook Technology Limited, a company registered in England and Wales under company registration number 12362866 with our registered office at 80 Cheapside, London, EC2V 6EE.
For the purposes of data protection laws, the data controller is Hook. Hook is registered with the UK Information Commissioner’s Office (ICO): ZA884685.
In this notice, the terms “personal data (or information)”, “processing”, “data controller” and “data processor” shall have the meaning ascribed to them in the UK General Data Protection Regulation.
What personal data do we collect? The type of information we collect from you will depend upon the type of interaction you have with us.
Broadly speaking, the types of personal data that we collect may include:
if you are a customer or supplier of Hook: your first and last name, job title, email address, postal address, telephone number and the details of the transactions which you conduct with us; if you are a visitor to our Website: technical information like your IP address, geographical location, browser type, and length of visit and pages viewed; and if you otherwise interact with us: personal data you provide to us such as when you register or create an account with us or when you communicate with us through email or our social media pages.
You are under no obligation to provide any such data. However, if you choose to withhold requested information, we may not be able to properly engage with you and we may have to cancel a contract we have entered into with you.
How do we use personal data? We use personal data for the purposes of our legitimate interests as follows:
to communicate with you and respond to your queries;
to provide you with information, products or services that you request from us;
to understand the ways in which our Website is being accessed and used;
to ensure that content from the Website is presented in the most effective manner for you and for your computer;
to market our Apps to you and others, including by email and other direct marketing channels and via online targeted advertising on other websites and platforms;
as part of our efforts to keep the Website safe and secure; and
to develop and improve our products and services.
Lawful basis for processing We will only process the personal data provided to us where we have a lawful basis to do so. The lawful basis will depend on the purposes for which we have collected and use your personal data. In almost every case, the lawful basis will be one of the following:
Our legitimate business interests: Where we have a legitimate interest to use personal data regarding you or individuals connected with your business in relation to the operation of our business. Also, where it is necessary for system administration purposes and for internal operations, including survey purposes.
Performance of an agreement with you (or in order to take steps prior to entering into an agreement with you): For example:
where you have provided your information in order to receive details in relation to our services; or
where you have provided your payment information in order to receive our services.
Compliance with the law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
Consent: Where you have given consent for us to process your personal data for a specific purpose.
How do we share personal data with third parties? We may disclose personal data relating to you in certain circumstances including the following:
suppliers and other service providers that we engage to help us run our business, such as IT services suppliers and analytics and search engine service providers that assist us in the improvement and optimisation of the Website and Apps;
advertising partners that help us promote our Apps on other websites and platforms, including on search engines and social media platforms;
our professional advisors, including lawyers, accountants, tax advisors and auditors;
law enforcement bodies, courts of law or as otherwise required or authorised by law; and
regulatory or government bodies for the purposes of resolving complaints or disputes both internally and externally or to comply with any investigation by one of those bodies.
We may also disclose personal data to third parties:
in the event that we sell our business or assets, in which case we may disclose your personal data to the prospective buyer or buyer of such business or assets;
if we restructure our business, or if we integrate our business with another group of companies, in which case personal data held by us will be disclosed to the new owner to be used in the same ways set out in this notice; and
if we are under a duty to disclose or share personal data relating to you in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions on which we supply services to you and other agreements; or to protect the rights, property, or safety of us, our customers, or others.
Before Hook discloses any personal data to suppliers and other service providers, we take steps to ensure that the recipient will protect personal data in accordance with applicable privacy laws and in a manner consistent with this notice.
Contact details If you have any questions about this privacy notice, please contact us by email at [email protected] or by writing to us at 80 Cheapside, London, EC2V 6EE.